Support & Contact
Have a question before you sign up, or need help with your account? Send us a message and a real human will get back to you promptly.
Send us a message
We will reply to the email address you provide, usually within one business day.
Real human support
Support is handled in-house by the Flipdesk™ team. You will always hear back from an actual person, never a bot.
Frequently asked questions
How long is the free trial?
The free trial is 30 days. You get full access to every feature from day one. We will send you a heads-up email a few days before the trial ends so you are never surprised.
Do I need a credit card to sign up?
Yes. But you can cancel your subscription at any time before the trial ends without being charged.
What payment methods can I accept on invoices?
Flipdesk™ supports Stripe Connect (card payments direct to your account — we take no cut), PayPal, Venmo. Request Zelle payment and/orcheck are options. Square and Payoneer are on the roadmap. You can add any payment methods as defaults per client or you can embed multiple payment buttons per invoice.
What is Flipdesk™ bridge?
The Flipdesk™ bridge is a lightweight desktop companion app (Windows, Mac, and Linux builds available). It lets you configure and jump to your client's local file folders allowing you to open them in one click directly from your clients' project cards. In addition it provides ability to launch your favorite locally installed apps or online services.
Can I use Flipdesk™ on mobile?
Yes. Flipdesk™ is fully mobile-responsive. You can view your board, log time, and send invoices from any smartphone or tablet browser, no app required.
What happens to my data if I cancel?
If your subscription lapses, your account moves to read-only access. You can still view and export all your time entries, financial data, and invoices for up to a month.
Can I switch between monthly and annual billing?
Yes. You can switch from monthly to annual billing at any time from the Subscription settings inside the app. The switch takes effect immediately and prorates accordingly.
Can i request my personal data to be deleted?
Yes. However this will cause the subscription to be canceled and all data deleted.
Is Flipdesk™ right for me if I am a solo freelancer?
Absolutely. Flipdesk™ was designed specifically for independent freelancers & developers, designers, photographers, video editors, and any other creative professional who bills by the hour / project and manages multiple clients at once.